With its Connected Solutions, HERMA is setting a new standard for digital services for label applicators and labelling machines — a comprehensive offering that is probably unique in the industry. At Fachpack in Nuremberg (Hall 3C, Stand 322), HERMA will demonstrate how combining remote diagnostics, augmented reality support and visual spare part searches can significantly boost customer efficiency. 'The challenges in sectors such as pharmaceuticals, healthcare and chemicals leave minimal scope for delays. To avoid breakdowns and unnecessary downtime, reliable access to technical support and spare parts is essential, ideally with no waiting time and regardless of location," explains Tobias Erhardt, Head of Service at HERMA. A good example of this is visual support with augmented reality: Customers receive rapid support from HERMA experts during commissioning or in the event of malfunctions via a smartphone camera with overlays in the live image, such as arrows or markings. In many cases, an on-site technician is no longer necessary. The visual spare part search is equally practical: A photo is all it takes to identify the required component and order it directly, without the need for an article number or specific product designation. This saves time and significantly reduces the risk of errors in the ordering process. Free remote diagnostics via a QR code allow precise analysis of the machine status without HERMA needing to access the device — a quick scan of the display is enough to reliably transmit the most important parameters.
Activate upgrades yourself with myHERMA
The central platform for all digital services is the myHERMA customer portal. Users will also find an online store for spare and wear parts as well as an extensive online training center with video instructions, maintenance tips and help functions. In addition, upgrades can be activated directly and machine functions expanded. The integrated machine cockpit provides a complete overview of all ordered and installed systems - including documents, order status and specific service data. "This saves valuable time, especially when it counts," says Tobias Erhardt. The digital service offering is supplemented by physical upgrades, retrofits of existing systems, tailor-made special solutions (customizing) and service contracts with graded service packages - from annual inspections to personal support. "We want our customers to remain flexible and efficient throughout the entire life cycle of their labeling solution," emphasizes Erhardt. "The Connected Solutions provide the right digital foundation for this - reliable, scalable and immediately available."
